"You want to look at what other companies are doing. It's very important not to be airtight. But you don't want to look and say," Okay, let's copy that. "You want to look and say," This is very interesting. Where can the results of this inspire us? ". And then put on your own unique touch."
"If you are focused on the competition, you will have to wait until a competitor does something. If you are focused on customers, you can be a pioneer."
"We had three great ideas at Amazon that stayed with us for the past 18 years and they are responsible for our success: putting the customer first; innovating; being patient."
"Complaining is not a strategy. We have to deal with the world as it is, not as we would like it to be."
"If you decide that you are going to do only what you know will work, you are leaving a lot of opportunities behind."